1 minute request
Write a short note and submit, then add to the team list.
tk9388 Support Callback Card
Support team checks the information first, then calls; usually 3 items are enough: name, registered number, and a brief description of the problem.
On the tk9388 Contact page you can request a callback. Help Center More tk9388 App The same information can be viewed, so you don't have to retype it.
2 channels
Both the app's support section and the help center work.
Response on the same
Callback to the registered number speeds up verification.
Fast follow-up from Dhaka.
Local team calls during busy times, coordinating with Arcades, especially in the evening.
Average callback wait time
Time varies with daily traffic.
| Time | Average wait |
|---|---|
| Morning 9-11 | 10-15 minutes |
| Afternoon 12-3 | 15-25 minutes |
| Evening 4-7 | 20-35 minutes |
| Night 8-11 | 12-20 minutes |
Many Bangladesh users have questions about bKash and Nagad, so after the evening some extra time may be needed.
3 easy channels
Callback request
Send a short message instead of the support form, then the team will call back to your number.
Help Center
Common questions, account setup, and login issues are listed here.
In-app help
Open the tk9388 App and you will see the support link; two clicks are enough to send a quick note.
3 steps to request a
Step 1
Enter your name and number
Step 2
Describe the problem in 1 line
Step 3
Keep your phone handy for the team's call
This method makes work easy even during Dhaka's busy hours; the tk9388 Support team provides quick follow-up as soon as they have a few details.
tk9388 Contact FAQ
How long does a callback take?
Usually a call arrives within 10 to 35 minutes; the time depends on the day's crowd.
What information should I have ready
Keep name, registered number, and what the problem is; this speeds up verification.
Questions about bKash or Nagad take extra time?
No, just provide details on which step the issue occurs; that's enough.